Apple 1 - Microsoft 0
As you come back after five-day seminar in Munich, and madness closes his iPod back to your PC, which is simply. First aligned to the complete sailor vocabulary one knows, because the thing was so expensive and not restart helps and usual nothing and all and anyway, the part has tasted neat money and then it is still used, that is, no warranty blabla .. . GoogleT just one time and the official Apple page solves the problem in a jiffy. 2 buttons simultaneously for 10 seconds to connect, run!
The first time that helps me to be the official Help page of a company with such a problem!